Complete extracted text
Fictional fixture · no original file retained
MetroMove Pilot Management Requirements
The pilot will begin with 40 drivers and expand to 150 active drivers within six weeks if service targets are met. Ride status updates must be recorded continuously from driver acceptance through trip completion so the operations desk can monitor every active journey.
New drivers must complete onboarding using SMS one-time passwords before they can access pilot rides. Only drivers verified by operations may participate in the pilot, and finance must be able to reconcile every wallet credit, debit, and adjustment each week.
Riders must be able to request a cancellation in the application. The approved requirements do not define which ride stages allow cancellation, what reasons are required, or when a fee applies.
The pilot should support rapid expansion without reducing service quality. Operational issues should be resolved quickly enough to protect rider and driver confidence.