Overall assessment
Not Ready
MetroMove has a credible pilot objective, but it is not ready to expand. The highest-risk contradiction is the expectation of continuous ride visibility despite known connectivity loss and an online-only ride-state design. Onboarding funding, driver verification, wallet auditability, cancellation policy, and incident ownership also require decisions or implementation before scale-up.
Most critical gap
Continuous ride updates conflict with field connectivity
Operations may lose visibility of active journeys, and riders may lose confidence when trip progress appears stale during the pilot.
Inspect evidenceCriticalWallet records cannot support the expected reconciliation
Finance may be unable to explain adjustments, resolve disputes, or confirm the accuracy of pilot balances.
Inspect evidenceDecisions required
- 1Approve a funded authentication approach and cost ceiling.
- 2Assign verification reviewers and define driver review states.
- 3Approve cancellation stages, reasons, fees, and messaging.
- 4Name after-hours incident owners and response targets.
Recommended next steps
Prioritize offline ride-state delivery and validate it in a simulated coverage outage.
Resolve authentication funding and verification ownership before expanding driver onboarding.
Add wallet event history and complete a finance reconciliation rehearsal.
Approve the cancellation matrix and incident escalation runbook before pilot expansion.