Pilot budget and operating assumptions

MetroMove Pilot Budget and Operating Assumptions

The approved pilot budget covers product hosting, field training, driver orientation, and two support coordinators during business hours. It includes no line item for SMS messages, paid identity checks, or third-party verification fees.

The onboarding estimate assumes one paid SMS delivery for every sign-in attempt through an external messaging provider. No cost ceiling, fallback method, or failed-delivery allowance has been approved.

Finance will conduct a weekly wallet reconciliation using records exported by the product team. The budget assumes that transaction-level history will already be available and does not fund manual reconstruction of balances.

Support coordinators will answer routine questions in a shared inbox. Incident escalation, after-hours ownership, response targets, and responsibility for service-wide failures have not been assigned.