HighStrong evidenceOpen

Required SMS onboarding has no approved operating budget

Management requires SMS onboarding and the technical design depends on a paid provider, but the approved pilot budget excludes SMS costs.

IntentFieldTechnical

97% confidence3 validated excerpts

Source alignment

Why Practero raised this gap

Every quote below is an exact substring of its linked fixture source and is checked against stable chunk offsets.

Organizational intentsource-management-requirements · 01

“New drivers must complete onboarding using SMS one-time passwords before they can access pilot rides.”

MetroMove pilot management requirements

Organizational intentsource-pilot-budget · 01

“It includes no line item for SMS messages, paid identity checks, or third-party verification fees.”

Pilot budget and operating assumptions

Technical realitysource-technical-architecture · 01

“SMS one-time-password onboarding is designed around a paid external messaging provider.”

Current architecture and feature summary

Operational / business

Driver onboarding may stop when trial credits or unplanned funds are exhausted, limiting pilot participation.

Technical

The only designed authentication path depends on an unfunded external delivery service without a fallback.

Approve a capped SMS budget with delivery monitoring or formally adopt and test a funded fallback onboarding method.

Acceptance criteria

Finance approves a per-driver SMS allowance and monthly ceiling, or product approves a tested fallback that lets an eligible driver complete onboarding without paid SMS.

Management requires SMS one-time passwords for driver onboarding.Requirement
The approved budget excludes SMS and third-party verification costs.Constraint
The onboarding design assumes a paid messaging provider without a funded fallback or cost ceiling.Assumption

Linked deployment workstream

Align authentication cost, verification decisions, and driver-facing review status.